1What is Personal Information?

We collect information about you in a range of forms, including your personal data. "Personal Information" is as defined in Rule 2(i) of the IT Rules, 2011 — any information that relates to a natural person capable of identifying such person, either directly or indirectly.

We will only process your Personal Information in accordance with applicable data protection and privacy laws in India. We require certain Personal Information to provide you access to our services. You maintain the right to withdraw consent at any time.

2Collecting Your Personal Data

2.1 Information You Provide Us
This includes Personal Information you provide when: registering to use our services (name, email, phone); reserving or purchasing a flight (credit card details, passenger names and weights); participating in promotions; completing surveys; reporting problems or seeking support; and corresponding with us by phone, email or otherwise.

2.2 Information We Get from Others
We may also get information from: our partners you have agreed to share information with; someone who booked on your behalf; software tracking your engagement with our services; data specialists; and government/law enforcement authorities.

2.3 Information Automatically Collected
We automatically log information about you and your device when you access our services — including IP address, browser type, and data collected via cookies and similar technologies.

3Automated Decision Making and Profiling

We may use automated decision making and/or profiling for some services — for example, re-sorting homepage content based on your location or sending emails based on purchase history. You can request a manual review or limit such processing by contacting us at customerserv@flycelesta.in.

4Cookies

We may collect information using "Cookies" — small data files stored on your device. We use both session cookies (expire when you close your browser) and persistent cookies, in two broad categories: first-party cookies and third-party cookies served by our service providers.

You can remove or reject cookies via your browser settings. Disabling cookies may affect some features of our services.

5Pixel Tags

We may use pixel tags (web beacons / clear GIFs) embedded invisibly on webpages to track user actions, measure marketing campaign success, and compile usage statistics. Information collected via pixel tags is not linked to personal information.

6Do Not Track Signals

Some internet browsers may be configured to send "Do Not Track" signals to online services. We currently do not respond to Do Not Track signals.

7Advertising

Routine Advertising: We may use other entities to serve third-party advertisements. These entities may collect click stream info, browser type, time, and subjects of ads viewed to provide relevant ads.

Targeted Advertising: We may display targeted advertisements based on information you provide us and information provided by third parties. We do not provide personal information to advertisers when you interact with an advertisement.

Mobile: We may offer location-based services. By using such services, you authorise us to locate your hardware, record and display your location, and publish it to third parties you designate via the application's location publication controls.

8Using Your Personal Data

We may use your Personal Information to:

• Operate, maintain, and improve our services;
• Manage your account and communications;
• Respond to comments, questions, and provide customer service;
• Send passenger name and weight to aircraft operators for weight, balance, and manifest records;
• Send technical notices, updates, security alerts, and administrative messages;
• Send marketing emails/SMSs with your consent (opt-out available at any time);
• Process payments and prevent fraudulent transactions; and
• Comply with applicable laws and protect the rights, privacy, and safety of users and the Company.

9Sharing Your Personal Data

We may share your Personal Information with:

• Third Parties Designated by You — where you have provided consent;
• Third Party Service Providers — for payment processing, analytics, email delivery (under strict data usage obligations);
• Third Party Advertisers — including DoubleClick, Google Ad Manager, Facebook, Google Analytics;
• Affiliate(s) — where you wish to receive marketing communications from them;
• Corporate Restructuring — in connection with merger, acquisition, or sale of assets; and
• Other Disclosures — as required by applicable law, lawful requests, legal process, or to protect rights and safety.

10Anonymous Data

We may create anonymous data from Personal Information we receive. This data does not permit identification of any individual. We use anonymous data to analyse usage patterns and make improvements to our site and services.

11Third Party Sites

Our site may contain links to partner sites. This Policy does not cover the privacy practices of such third parties. We do not accept any responsibility or liability for their websites, features, or policies. Please read their privacy policies before submitting any data.

12International Data Transfer

Your Personal Information may be transferred to, stored at, and processed by us and our affiliates outside the country in which you reside, where data protection regulations may not offer the same level of protection. By using our services, you agree to such transfer. We will take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Policy.

13Security

We seek to use reasonable organisational, technical, and administrative measures to protect Personal Information. However, no transmission or storage system can be guaranteed completely secure. If you believe the security of your account has been compromised, please notify us immediately using the contact details in this Policy.

14Retention

We will only retain your Personal Information until you close your account, unless a longer retention period is required or permitted by law (e.g. for regulatory purposes).

15Our Policy on Children

Our website and mobile application are not directed to children under the age of 18 years. If a parent or guardian becomes aware that their child has provided us with information without consent, they should contact us immediately. We will delete such information as soon as reasonably practicable.

16Sensitive Personal Data & Your Rights

We ask you not to share Sensitive Personal Data (passwords, financial information, health conditions, biometric data, etc.) on or through the site unless specifically required for service provision.

Your Rights include:

To exercise any of these rights, contact us at customerserv@flycelesta.in. We will try to comply within two (2) months of your request.

17Complaints

We are committed to resolving any complaints about our collection or use of your Personal Information. Please contact us and we will reply within 45 days.